The fake helpdesk: "Your computer is infected"

A pop-up or phone call from "Microsoft" says your computer has a virus. They want to take a quick look.

1How they do it

1. A loud alarm appears on your screen with a number to call, or you get a call.
2. The "technician" has you install a program such as AnyDesk.
3. He shows you fake viruses and asks for money for the "fix", or meanwhile logs in to your bank.
4. Sometimes he makes your screen go black so you cannot see what he is doing.

2A real example

"Microsoft Security: your computer has been blocked. Call 0800 ... immediately. Do not close this window."

3How to spot it

• Microsoft, Apple or your provider never call you about viruses.
• A pop-up with a phone number that you cannot close.
• A request to install a program.

4How to protect yourself

• Close the browser (Ctrl+Alt+Del, or hold down the power button). Don't call.
• Never let anyone into your computer remotely.
• If it did happen: disconnect from the internet, call your bank and have your computer checked.

Suspicious number, email or website? Check it or report it.

Examples have been made unrecognisable. Names and numbers in the examples are made up.

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